Last Updated: September 27, 2026
Legacy RV & Coach Works ("Legacy," "we," "us," or "our") operates the website legacyrvworks.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have. We've written it to be readable rather than impressive.
Information We Collect
Information You Give Us
When you contact us, request service, or submit a form on this site, we may collect:
- Name and contact information (phone number, email address, mailing address)
- Details about your RV — year, make, model, length, VIN, chassis type
- Description of the service you need and any photos you send us
- Insurance information when you're working through a claim
- Service history and records for work we've performed
- Payment information processed through our payment providers
Information Collected Automatically
Like most websites, ours may automatically collect standard technical information:
- IP address and general geographic location
- Browser type, device type and operating system
- Pages visited, time on site, and the referring website or search
- Information collected through cookies and similar technologies
Third-Party Services
Our service request form is provided by a third-party form and CRM provider, and our location maps are provided by Google Maps. Information you submit through those embedded tools is also handled under those providers' privacy policies. We use them because they work well, not because we want extra data about you.
How We Use Your Information
- To respond to your inquiries and provide estimates
- To schedule, perform and document service on your RV
- To contact you about the status of work in progress
- To process payments and maintain business records
- To communicate with your insurance carrier when you've asked us to
- To send service reminders and, if you've opted in, occasional updates or promotions
- To improve our website and understand how visitors use it
- To comply with legal, tax and regulatory obligations
How We Share Information
We do not sell your personal information. We share information only in these situations:
- Service providers who help us operate — form and CRM providers, payment processors, scheduling tools and similar vendors, limited to what they need to do their job.
- Parts suppliers and subcontractors when required to source components or complete specialized work on your RV.
- Your insurance company when you have asked us to assist with a claim.
- Legal requirements — when required by law, subpoena, or to protect our rights, safety, or property.
- Business transfer — if the business is sold or merged, customer records may transfer as part of that transaction.
Text Messages and Calls
If you provide a phone number, you agree we may contact you at that number about your service — by phone call or text message — including through automated systems. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, or by telling us directly. Opting out of marketing messages does not stop us from contacting you about active work on your RV.
Cookies
Our site may use cookies and similar technologies to remember preferences, understand site usage, and support embedded third-party tools. Most browsers let you refuse or delete cookies through their settings. Some features of the site may not work as intended if you disable them.
Data Security
We take reasonable measures to protect the information we hold. That said, no method of transmission or storage over the internet is completely secure, and we can't guarantee absolute security. Please don't send sensitive information such as full payment card numbers by email.
Data Retention
We keep service records as long as needed to serve you, maintain warranty and repair history, and satisfy legal, tax and accounting requirements. Service history is genuinely useful to you later — it supports warranty claims and resale value — so we keep it.
Your Choices and Rights
- Access and correction: ask us what information we hold about you and request corrections.
- Deletion: request deletion of your information, subject to records we're legally required to retain.
- Marketing opt-out: unsubscribe from marketing emails using the link in any message, or reply STOP to texts.
- Florida residents may have additional rights under applicable Florida law.
To exercise any of these, contact us at service@legacyrvworks.com or call (727) 245-0753.
Children's Privacy
Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we'll delete it.
Third-Party Links
Our site may link to other websites. We're not responsible for their privacy practices, and we'd encourage you to read their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted, and we'll update the "Last Updated" date above. Material changes will be noted clearly.
Contact Us
Questions about this policy? Reach us at:
Legacy RV & Coach Works
16430 US-19, Unit C
Hudson, FL 34667
Phone: (727) 245-0753
Email: service@legacyrvworks.com